Last Update: November 9, 2024
Leapseed, Co. (“we”, “our” or “us”) is the provider of Malek.chat (the “Site”), applications, and the services, features, content or other applications we offer (collectively with the Site, the “Services”). We respect your privacy and will be clear and transparent about the information we are collecting from you and its purpose, when you use our Services, as defined in the Key Terms section below.
By using our Services, you agree to our Terms of Service and consent to the processing of information as described in this Privacy Policy. If you do not agree, please refrain from using the Services. Note that our website and applications may contain links to third-party websites not owned or controlled by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to read the privacy notices and terms of use of any sites you visit outside our platform.
If you are a parent or guardian, please review the Children Information section below for specific details on our practices for users in all ages
For questions about this Privacy Policy or how we handle your data, please reach out to us as detailed in the Contact Us at [email protected]
We use certain key terms in our Privacy Policy that are helpful to understand as you review our practices:
To ensure the protection of children’s personal information, particularly for users under 13 (or as specified by law), Malek.chat complies with the Children's Online Privacy Protection Act (COPPA), U.S. and the General Data Protection Regulation (GDPR), along with other applicable global laws. We also assist schools in meeting their obligations under the Family Educational Rights and Privacy Act (FERPA).
For users identified as children, Malek.chat offers limiting certain features on its platform, which include blocking or restricting data collection or sharing, and preventing interaction with other users.
In compliance with applicable laws, we may collect children’s Personal Information as described in this Privacy Policy and may use, disclose, and process it accordingly. If we learn that we have unintentionally collected information from a child in violation of relevant laws, we will promptly delete it. Children’s personal information is retained only as long as necessary to fulfill its intended purpose and is deleted with reasonable safeguards against unauthorized access. For more details, refer to the Information Collection, Information Use, and Disclosure of Information sections below.
We empower Parents to exercise their legal rights under laws such as COPPA. At any time, Parents may: (i) manage their child’s access to Services via their parent account; (ii) review or correct their child’s personal information; and/or, (iii) discontinue further collection, use, or disclosure of their child’s personal information. Parents may also request deletion of their child’s account directly through their parent account or by contacting us at [email protected]. Malek.chat complies with COPPA and GDPR by requiring verified parental consent for collecting personal information from children. Verification methods may include credit card verification, Phone numbers, emails, additional security questions or steps to confirm the parent’s identity before responding to a request to review or delete their child’s information or refuse further data collection.
We collect information that you provide directly when using Malek.chat Services. The types of information we may collect include:
In all cases, we collect only the data necessary to provide the Services and achieve our business objectives. If specific data is not provided, certain features of the Services may be unavailable.
We also collect information automatically when you use our Services. The categories of information we may collect include:
We may collect data from third-party sources such as:
For any questions about data collection, contact us as set forth in the Contact Us section below.
Possible Use | Possible Information Used |
To operate, manage, and provide you with our Services | Contact Data, Credentials, Demographic Data, Profile Data, Contacts, Content, Information Collected Automatically |
To perform services requested by you, such as responding to your comments, questions, requests, and providing support | Contact Data, Information Collected Automatically |
To send you technical notices, updates, security alerts, and support and administrative messages | Contact Data, Information Collected Automatically |
To prevent and address fraud, breaches of policies or terms, and threats or harm | Contact Data, Credentials, Profile Data, Information Collected Automatically |
To monitor and analyze trends, usage, and activities | Contact Data, Demographic Data, Profile Data, Contacts, Information Collected Automatically |
To fulfill purchases | Contact Data, Payment Data, Information Collected Automatically |
For internal research and demographic studies to improve Services, applications, marketing, and products | Contact Data, Demographic Data, Profile Data, Contacts, Information Collected Automatically |
To provide you with advertisements for our Services tailored to your interests and preferences | Contact Data, Profile Data, Contacts, Information Collected Automatically |
To verify your eligibility and deliver prizes in connection with Promotions | Contact Data, Profile Data, Contacts, Content, Information Collected Automatically |
To fulfill any other business or commercial purposes disclosed to you, at your direction, or with your consent | Contact Data, Credentials, Demographic Data, Profile Data, Contacts, Content, Information Collected Automatically |
Malek.chat may use publicly available information or non-identifiable information (including de-identified or aggregated data) for any lawful purpose. For more on your rights and choices regarding how we use your information, see the Your Rights & Choices section below.
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data as needed to comply with legal obligations (e.g., required data retention under applicable laws), resolve disputes, respond to regulatory investigations, or enforce our legal agreements and policies.
Additionally, we retain usage information from the Services for internal analysis, which generally is kept for a shorter period. However, if this data contributes to enhancing security, improving Service functionality, or fulfilling legal requirements, it may be retained for longer durations.
We utilize analytics tools, like (and not limited to) Google Analytics, to gain insights into how our Services are used, helping us improve and personalize your experience. These tools provide statistical reports that guide us in optimizing the platform.
Alongside analytics, we work with advertising networks to display ads for our Services on other websites. This involves using Tracking Technologies that may monitor activity over time and across various services to deliver more relevant ads and content. This type of advertising, known as Interest-based Advertising, helps ensure that you see ads tailored to your interests.
To enhance our advertising efforts, we employ audience matching services, allowing us to reconnect with users who have visited our platform or are listed in our databases. This may involve uploading customer lists to technology platforms or embedding tracking pixels (such as Facebook, Google, or TikTok pixels) into our Services. However, we strictly avoid collecting Learner information for marketing purposes and do not engage in personalized advertising targeting Learners, in compliance with child-focused advertising laws.
For further details on tracking technologies, your privacy rights, and managing your preferences, please refer to the Information Collected Automatically and Your Rights & Choices sections.
Malek.chat operates from the UAE under a U.S.-based company structure (Leapseed, Co.), with users anticipated from diverse global locations. Additionally, we collaborate with third-party analytics and advertising vendors in different countries, along with local vendors in multiple regions as well as support services. This list may not cover all locations, and not all personal information is shared across each country listed.
If you access our Services from outside the UAE or United States, please be aware that data collected through the Services may be transferred across borders, moving from your country to other jurisdictions, including the United States and UAE. Note that data protection laws in these countries may differ from those in your country of residence.
By using our Services, you consent to the transfer, processing, use, sharing, and storage of your information, including Personal Information, across jurisdictions where Malek.chat operates.
Depending on your location and applicable data protection laws, you may have specific privacy rights regarding the Personal Information we process. These rights may include the ability to:
To exercise these rights, please contact us at [email protected] . In compliance with legal requirements, we will verify your identity before responding. This may include asking for sufficient information to confirm your identity or your authorization as an agent. We may limit our response as allowed by law, and any verification data will be retained per this Privacy Policy for legal purposes.
You retain ownership of your Personal Information and any content you create. When shared or posted on our platform, you grant us a limited license to use and process this content in order to provide the required services and you have the right to delete it through your account any time.
We implement industry-standard security measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, because the Internet cannot be entirely secure, we cannot guarantee the security of any information you provide to us.
You also play a role in protecting your account credentials. Please safeguard your username, password, and other credentials and avoid sharing them with others. We recommend using a unique username and password for our Services that you don’t use on other platforms.
To further secure your account, you can manage your profile settings, including setting up password-protected access between the child account and Parent account, allowing you greater control over who can access your account.
Malek.chat’s Privacy Policy outlines our commitment to adhering to applicable data protection laws and regulations. By using our Services, you agree to abide by this Privacy Policy, which is integrated with the following regulations and standards where we operate:
Each set of regulations and standards is incorporated by reference, meaning that all required elements of these laws are considered part of this Privacy Policy. If any provision of this Privacy Policy conflicts with a mandatory regulatory requirement, the applicable law or regulation shall govern.
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the home pages of the Site. If we make material changes to how we treat our users’ personal data that are materially less protective than provided in this policy, we will use reasonable efforts to notify you by e-mail to the e-mail address specified in your account and/or through a notice on the home pages of the Site and to attempt to get your consent to the changes. The date the privacy policy was last updated is identified above. You are responsible for ensuring that we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting the Site and this privacy policy to check for any changes. Like our Terms, of which this privacy policy is a part, your use, and/or continued use after our efforts to contact you, of the Site, Malek.chat Services, means that you agree to be bound by such changes.
If you have any questions or comments regarding this Privacy Policy or our data practices, please contact us at: [email protected]